Terms and conditions

Last update: September 8, 2025

Introduction


At Leiaqa, we are committed to protecting your privacy and handling your personal information with transparency and care. This privacy policy outlines how we collect, use, store, share, and protect your information when you use our services through the website and mobile application (collectively referred to as the "platform").

By using the Leiaqa platform, you agree to this policy. If you do not agree, please stop using the platform.


1. Who We Are
This privacy policy applies to Leiaqa, a platform that provides online educational content, including our services of offering educational courses, community interaction, and personalized learning experiences.
For inquiries, please contact us at:
Email: info@leiaqa.com
Website: https://site.leiaqa.com/


2. Information We Collect
A. Personal Data
We collect personal data when you:

  • Register or log in to your account

  • Enroll in a training course

  • Submit a contact form or support request

  • Engage in discussions or provide feedback


Examples of data we may collect include:

  • Full name

  • Email address

  • Payment information (via secure third-party service providers)

  • Your activity and progress in courses

  • IP address and device identifiers

  • Any content or communication you provide


B. Non-Personal and Technical Data
This is collected automatically using cookies and analytics tools:

  • Browser type

  • Device type and operating system

  • Session duration

  • Application usage statistics

  • Error logs


3. Children's Privacy
We do not knowingly collect personal information from anyone under the age of 13, or under the legal age applicable in your area. The platform is not directed at children.
If we become aware that a child under 13 has provided us with personal data without verifiable parental consent, we will delete that data immediately.
If you believe this has occurred, please contact us at info@leiaqa.com.


4. How We Use Your Information
We use your personal data to:

  • Provide services and manage your access to courses

  • Send updates, promotional offers, or account alerts

  • Personalise your learning experience

  • Improve the performance and security of the platform

  • Respond to your inquiries and support requests

  • Comply with legal and regulatory obligations


5. Legal Basis for Data Processing
We process your data only when we have a legal basis for doing so, such as:

  • Consent: When you choose to receive marketing or optional features

  • Contract: To provide the services you requested

  • Legal obligation: For tax purposes, fraud prevention, or compliance with laws

  • Legitimate interest: To improve our services and the security of the platform without harming your rights


6. Your Rights Regarding Your Data
Depending on your geographical location, you may have the right to:

  • Access your personal data

  • Update or correct inaccurate information

  • Request deletion (with some exceptions)

  • Restrict processing under certain circumstances

  • Object to its use for marketing purposes

  • Obtain a copy (data portability) of your data


7. Data Retention
We retain your personal data only as long as necessary to:

  • Provide services

  • Fulfil legal or contractual obligations

  • Resolve disputes

  • Enforce agreements


We may retain residual data in system logs or backups even after a deletion request, where permitted by law.


8. Data Sharing and Processors
We do not sell or rent your personal data.
We may share your data with:

  • Payment providers (e.g., Stripe)

  • Hosting and cloud computing services (e.g., AWS and Firebase)

  • Analytics tools (e.g., Google Analytics)


We ensure that these providers are committed to using your data only for the purposes we specify and in secure ways.


9. Security Measures
We implement strong security measures to protect your data, including:

  • SSL encryption

  • Secure user identity verification

  • Access controls

  • Regular system monitoring

  • Minimising the amount of data collected


However, no system is 100% secure. We recommend using strong passwords and being cautious when sharing your data.


10. External Links
Our platform may contain links to other sites. We are not responsible for the privacy policies of those sites. Please review their policies before interacting with them.


11. Changes to This Policy
We may update this privacy policy from time to time. If we make significant changes, we will notify you via email or through a prominent notice on the platform.
Please review this page regularly to stay informed.
**Your continued use of Leiaqa after changes means you accept the updated policy.**


12. Contact Us
For any privacy-related inquiries or to exercise your rights, please contact us:
Email: info@leiaqa.com
Website: https://site.leiaqa.com/